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Student Help Desk

COVID19-Tech-Support

Throughout the COVID-19 pandemic, Lamar CISD and the Technology Services team is committed to supporting our students, parents and staff. Below are common technology support items that may be helpful for many in our community.

If your student checked out a Lamar CISD laptop and has issues beyond what is described below, please call our Student Help Desk Monday through Thursday between 7:30 a.m. – 11:30 a.m. and 1:30 p.m. – 5:30 p.m. at 832-223-5790

INTERNET AT HOME

The Texas Education Agency has shared information on free and/or reduced cost internet access for families in response to COVID-19. Lamar CISD is providing this information as a community resource and does not endorse any corporate provider.

In response to COVID-19, all four Texas Cable Association members have pledged to not cut off broadband or telephone service to any customers, even those unable to pay their bills; waive late fees incurred because of their economic circumstances related to the coronavirus pandemic; and open their Wi-Fi hotspots to all. Find more information here.

Cable providers have also made the following commitments:

  • Altice USA, which provides Suddenlink services  For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, Altice USA is offering its Altice Advantage 30 Mbps broadband solution free for 60 days to new customer households within their footprint. Find more information here
  • Charter Communications, which provides Spectrum services  Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. Installation fees will also be waived for new student households. Charter will continue to offer Spectrum Internet Assist, the high-speed broadband program to eligible low-income households. Find more information here
  • Comcast, which provides Xfinity services  Comcast is pausing its data plans for 60 days, giving all customers unlimited data for no additional charge. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward. Find more information here.

    Comcast is also offering free Xfinity WiFi to families, a network of hotspots that allows you to connect to the internet wherever you are. For more information, please check Community Internet Access file below.
  • Sparklight, formerly Cable One  Sparklight has made unlimited data available on all internet services for the next 30 days. Find more information here.
  • AT&T AT&T announced they’re suspending broadband usage caps for their home internet customers. Find more information here

Additionally, certain wireless providers have announced changes in response to COVID-19:

CANNOT LOGIN TO LCISD COMPUTER

In order to login to a LCISD laptop from home, you must first login to that computer while on the district’s wireless network. See the PDF document below to see the error message and find a possible solution if you are experiencing this issue.

MY STUDENT DOES NOT KNOW THEIR LCISD USERNAME/PASSWORD

It is vital that all students know their district assigned username and password in order to access programs like Classlink and Canvas. All guardians can find their student’s username and password through the Skyward Family Access Center. Click on the PDF below for step by step instructions for accessing that information.

I NEED CANVAS SUPPORT

Canvas is the district wide Learning Management System and supports teachers in curating learning online. For more information on Canvas and how to find support, please click here.

I AM STILL HAVING TECHNICAL ISSUES – WHO CAN I CALL?

If your student checked out a LCISD laptop and has issues beyond what is described below, please call our LCISD Student Help Desk Monday through Friday between 8:00 – 11:00am and 4:00 – 7:00pm at 832-223-5790.